PACKMORROW / SUPPORT
Support
Help with your trips, familiar kits, and the things you pack just before leaving.
Make your first useful list
Choose a weekend, work, or outdoor trip and the number of nights. The guided start lets you choose essentials to pack before you leave. Prefer a shorter start? Choose Just start a list. Every item and quantity can be edited.
This trip and your kit are separate
Tap an item to mark it packed. Use its three-dot button to edit it. Changes in a trip affect only that trip. In My kits, Use this kit creates a fresh trip with unchecked items; Edit future trips changes the reusable kit without changing existing trips.
Keep last-minute things visible
Open Before you go for items you are still using, such as a charger or toothbrush. In an item’s editor, turn Before you go on or off to move it between the two lists.
Bring the useful changes home
After your trip, open Trip options and choose Finish & review for next time. Select only the changes you want in your kit. Finish saves the trip in History, with its original packing marks. If your kit has changed in the meantime, conflicting updates are stopped so nothing newer is silently replaced.
Undo, drafts, and recovery
Undo restores the last saved change, including after reopening the app, until another change replaces it. Closing an item editor keeps the draft; Discard this draft explicitly removes it. A failed save keeps the editor open so you can continue editing and try again. If a saved file cannot be read, Packmorrow leaves the original untouched and offers export for recovery assistance.
Your data stays on your device
Settings → Export my data lets you save or share a JSON copy of trips, kits, drafts, the last undo snapshot, and the local experience record. Export is a readable copy; importing that file is not currently supported. Settings → Delete all my data removes Packmorrow’s current local data, including drafts and undo. It does not delete previous device backups or files you exported.
Get in touch
Email support@synapturn.app with Packmorrow in the subject. Include the app version, iOS version, and the steps that led to the issue. Send personal packing lists or exported files only if necessary and only if you are comfortable sharing them. Human support is available in English and Chinese.